Returns & Refund Policy

Returns (Unwanted Items)
At Aries Clan, we value your satisfaction and want to ensure a seamless shopping experience. That's why we offer an extended 30-day return policy, providing you with ample time to make a decision about your purchase. Here are the details of our policy:

Flexible Timeframe: We have a generous 30-day return policy, which means you have 30 days after receiving your item to initiate a return request.

Holiday Season Extended Return: We have a 35-day return period (an additional 5 days return) for customers who wish to return items purchased over the festive period in December (over Christmas period).

Hassle-Free Process: Requesting a return is simple and straightforward. Just reach out to our dedicated customer support team, and they will guide you through the process step by step.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted, typically a percentage of the original purchase price. These situations include:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

 

Returns (Damaged/Defective Items)

We strive to provide our customers with high-quality products, but we understand that occasionally, items may arrive damaged or defective. If you receive a damaged or defective item or if you are not satisfied with your purchase for any reason, we offer a hassle-free return policy. Please read the following return policy carefully:

• We have a generous 30-day return policy, which means you have 30 days after receiving your item to initiate a return request.
• If you receive a damaged or defective item, please contact us immediately. We will either replace the item or issue a refund, whichever you prefer. We may require photos of the damaged item to help us improve our packaging and shipping processes.
• If you wish to return an item for any other reason, it must be in new, unused condition with original tags and packaging intact.
• You are responsible for the cost of return shipping unless the item is defective or we made an error in your order.
• Refunds will be issued in the original form of payment once we receive the returned item and verify its condition.
• We reserve the right to refuse returns that do not meet these criteria or if we suspect fraudulent activity.

Holiday Season Extended Return: We have a 35-day return period (an additional 5 days return) for customers who wish to return items purchased over the festive period in December (over Christmas period).

To initiate a return, please contact our customer service team via email returns@ariesclan.com with your order number and the reason for the return. We will provide you with a return authorisation number (RMA) and instructions on how to return your item.

How to start a return (RMA):
To initiate a return, please send an email to returns@ariesclan.com and provide your order number and reason for return. Once we receive your return request email, we will send you a unique authorisation code (RMA number), return instructions and address, or return label (if applicable) to return the item with.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund after 10 business days, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at hi@ariesclan.com.

Clearance items (if applicable)
Only regular priced items may be refunded; unfortunately, Clearance items cannot be refunded. Items on clearance are clearly marked as CLEARANCE and detailed in the item description. They are found in the Clearance section of the website and are exempt from refund. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, please send an email to returns@ariesclan.com and provide your order number and reason for return in your message to get the return process started. Once we receive your return request email, we will send you a unique authorisation code (RMA number), our return instructions and address or return label (if applicable) to return the item with.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable for unwanted items. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

For any inquiries or assistance, please don't hesitate to get in touch with us. Our dedicated customer support team is here to help.

Address: Toska Direct Limited, 124 City Road, London, EC1V 2NX, United Kingdom

Phone: +44 (0) 20 7193 7178

Email: hi@ariesclan.com

Feel free to reach out to us with any questions, concerns, or feedback you may have. We strive to provide prompt and helpful responses to ensure your satisfaction.